Tuesday, May 05, 2009

Apple Service Center in Jakarta

I believed there were 3 things wrong with my Intel Core Duo Macbook back then; I couldn't run Photo Booth application, relatively small-volume speakers and low charge capacity battery. Wanna know what happened when I filed a complaint? Keep reading.


ERROR: Photo Booth cannot open because no camera is attached or the camera is in use by another application.


The first time I got this message was someday around the end of 2007, but I never thought it was a big deal. Since I don't use the built-in iSight on regular basis (I have an external webcam attached to my PC), I had ignored it for a while. Besides, I wasn't sure I can live without my Macbook even just for a week (by leaving it to the service center LOL).


Of course I had done my homework to solve this problem myself. Below are what I did in chronological order;
  1. Closed any other applications which related to iSight, checked.
  2. Restart the computer, checked.
  3. Unplug the computer, take off the battery and hold the ON button for 5 sec, checked. Still... Nothing's changed.
  4. Resetting PRAM, checked.
  5. Firmware update, checked.
FYI: I still use Tiger OS, not the Leopard one. I believe there's huge differences if you're using Leopard OS.


Last month however, I admitted my loss and decided to bring it to one of the trusted service centers as my brother had suggested; iBox Ratu Plaza. Obviously I was too conceited that I forgot my own stupid foibles.


On April 13, 2009 I went there accompanied by Andrew. Slightly being overconfident with my Apple insurance, I came without any intention to spend a dime on repair fee.


There wasn't a long queue on that day so my brother and I took a seat while still observing other consumers' problems (and took a picture too! Tee-hee). Anyhow based on my observation that day, most of them were having troubles with the batteries. A young executive man who sat next to me voluntarily told me that his recent purchase Macbook Air was also having a low charge capacity battery! Tsk-tsk-tsk. What surprised me the most is the fact that the fifth generation (and up) iPods are prone to battery problems. The cost to replace it with new battery is IDR 800,000 for all generations except for iPod touch it'll cost a bit more at IDR 1 million. Alas.


When it came to my turn, a guy (later I found out that his name is Joe) received my complaint and checked my computer to confirm.


Firstly he checked my battery problem through System Profiler (which had never sprung to my mind before) and as figured, the battery full charge capacity was 1000-something whereas normally it should be more than 5000 mAh. Bad news was, AppleCare Protection Plan (APP) doesn't cover any accessories damages which mean it won't cover battery and charger problems. Gah!


Well well, that was the time I had to make an improvisation. I was babbling about Apple Battery Replacement Program on May 2008 and explained why I had skipped the program. My battery performance was still pretty good back then, unfortunately it started to show symptoms of an affected battery soon after the program had ended. *sob* Anyway to set the record straight, I did tell him nothing but the truth. Pardon me, I couldn't afford to spend IDR 1,6 million for battery only! Especially when nobody can guarantee that the new battery won't be affected too.


Secondly, he figured out that the Photo Booth error had something to do with a broken camera. He told me not to worry cos it would be covered by APP. I was so relieved.


Lastly, regarding the speakers volume.. That guy totally pissed me off. I never said anything about unworkable speakers at the first place. What I was saying was merely the fact that I had compared my Macbook volume with my brother's and found out that mine had had a lower volume. Instead of carefully listening to my speakers volume, that guy continuously spoke derisively to me about nothing but overly hasty in drawing a conclusion about my knowledge; the significant volume differences between regular Macbook and Macbook Pro, bla bla bla. He even had the nerves to tell me that I probably got low quality MP3s! Dude, I'm not that stupid. I had tested it by playing YouTube videos. In addition to that, he said if he filed an incorrect problem to Apple headquarter, he would be charged for his recklessness.


Seriously if Andrew hadn't reminded me that I had to leave my Macbook for a week under his supervision, I'd be more than happy to give him an uppercut! Nonetheless, it came to my apprehension that I had to be patient for the sake of my favorite Macbook. No need to waste time and energy for such a scum. Even though he didn't submit my third problem, I tried my best to give him my warmth smile and shook his hand before I left. And yes, he indeed looked astonished.


On the fifth following day, my patience paid off! That was quick. A woman called me on my mobile to let me know that my Macbook was fixed and ready to be picked up. She also had a good news; Apple was agree to replace my battery for free! YAY!


Thank you very much for the fast response and despite what happened earlier, I still recommend iBox Ratu Plaza as one of the best Apple Service Centers in Jakarta.


Moral of the story: "Nothing gives one person so much advantage over another as to remain always cool and unruffled under all circumstances" (Thomas Jefferson) and yes, ALWAYS purchase an AppleCare Protection Plan! *grin*

28 comments:

  1. Hi Apple faithful, just wanted to drop some love. It's nice to see you back again.

    Anyhoo, so that's the view of the Apple Service Centers. Wow, It's looked cold. I'm expecting a warmer ambience from Apple.

    ReplyDelete
  2. Good for you. Sometime we just underestimate it, but in some cases it really irritated. There is still a good company, and through your experience, I guess Apple is the one of it.

    Btw, I agree with Angger..cold make me sick :)

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  3. @Angger: thank you! :)

    @Darin: that's why I heart Apple so much! <33

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  4. Gak nyesel kan punya Mac ? atau mau loncat ke Jendela :)
    Untungnya gue gak pernah punya masalah serius dengan Mac kesayangan, paling juga agak lemot karena kebanyakan buka aplikasi. Selama ini Mac sudah jadi my istri kedua yang sangat setia menghasilkan uang pun, he3x.

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  5. Lucky you, Dev.
    Gue perlu 1 bulan lebih menunggu iMac gue kelar dibenerin (padahal waktu itu belom ada 3 bulan belinya). 1 bulan yang bikin ga bisa kerja, ga bisa ngapa2in.

    Kesel banget karena 'tempat gue beli Apple product' itu ga pernah ngabarin. Selaluuu aja harus gue yang telpon duluan, walopun jawabannya sama aja, "Kita juga ngga tau kapan, kalo ngga percaya silahkan tanya aja ke 'sana'." <--- sana maksudnya Apple Service Centre.

    Sejak itu ngga pernah lagi beli produk Apple di situ. :)

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  6. Yup, Apple Service Center in Ratu Plaza surely gave a good service. My DVD-ROM was broken last few months, lucky I have extended Apple Protection Plan, they replaced it with the totally new one at no extra cost =)

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  7. hi devi... keep update-ing karna gw suka mampir ke sini hehehe ;)

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  8. @Toni: gak donk, hehehe :D Ah, iri deh bisa menghasilkan uang dengan Mac.. v(^_^)v

    @opi: wah kayaknya itu pegawainya tidak bertanggungjawab sekali. Coba ke tempat lain aja Pi :)

    @MeL: cool!

    @Alice Ev: hahaha, beres boss! :P

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  9. huaaa...you know what dev..
    Mac gue bermasalah dengan batere juga sejak hampir 1.5 taon lalu>_<
    Pas itu garansi gue dah abis, n gue blum beli apple protection plan nya..
    Berhubung baterenya mahal (dan for some reason, batere gue ga termasuk yang bisa diganti)..
    Jadi sampe skr Mac gue harus dicolok power nya:(

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  10. Hmm.. I think there is 1 more thing wrong with your Macbook, that you are the owner. I guess if give it to me, everything would be all right :P *LOL*

    Seriously Dev, I have heard and read many complaints about Mac's battery and you are very fortunate that you get your replacement for free.

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  11. @Lisiani: lho? Klo 1.5 taon yg lalu bukannya lo bisa claim yah? Kan ada Replacement Program-nya (khusus buat batere Macbook & Macbook Pro yg dibeli mid 2006-2007 seinget gw), kok ga ikutan? Aduh kesian bener, ya udalah beli baru ajah laptopnya hihihi..

    @dee: yeah right! :P Oh well, I guess "Lucky" is my middle name, LOLz!

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  12. gak jadi beli IPod Touch ah....

    ReplyDelete
  13. Hello, I found you on blogcatalog.com I'm following you now.

    But this is really helpful blog.

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  14. They seem to give a satisfactory service.
    Unfortunately I don't have Mac.

    ReplyDelete
  15. Hm.. I don't have Mac, but am glad to know that they have handled your problem quite good. If not, that I will voluntary inform my friend of their service center "service" :-)

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  16. As a mac user I think you should endure the high pricing ( you could afford a mac to begin with ).
    I recently upgraded my desktop,
    got a new computer case
    2 Gb of RAM
    athlon X2 5600
    and Gygabyte mainboard
    and the price was ... wait for it...
    just 1.600.000 IDR

    ReplyDelete
  17. My iMac was behaving weird last year! I went to A-mac reseller in Utrecht, telling them the problems, but after it, my Mac was behaving normal!!! What an ashame!! LOL but I was glad.

    ReplyDelete
  18. devi, I hope you check this out:
    http://rimafauzi.com/blogs/?p=1719

    and do the post!

    ReplyDelete
  19. kalo soal kamera, macbook mb403-ku kadang juga gitu. abis boot lampu isight default nyala, akibatnya semua yang berhubungan dengan kamera ga akan bisa dipake krn port usb-nya "has been used". (ichat, photobooth, dll). solusinya ya reset nvram/pram spt di atas. kayanya either buggy di h/w or leopardnya deh.

    ReplyDelete
  20. wow its nice to see a new Product .

    ReplyDelete
  21. Hi devi ,

    I am satify with good service .i give alots of feed backs to my friends and college regarding your service .

    with regards
    we are a one of leading service management software developing concern in india

    ReplyDelete
  22. " that guy continuously spoke derisively to me about nothing but overly hasty in drawing a conclusion about my knowledge"

    Yeah... because most users of Apple products often -- as in more often than not -- belong to average Joe/Jane category, not techy Joe/Jane. That said, you should've smacked the dude right in his face for his attitude and stereotyping. I've been in similar situation myself, and got so much angst I think I might've sent a boot to the dimwit's head.

    ReplyDelete
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