I've been a loyal user of Telkom Speedy for two years, yes, since March 2006. I realize that there are so many negative feedbacks upon them before and after I submitted my registration form. Nonetheless, thank God, I've never experienced the very bad things with Telkom Speedy, other than over quota :(
On March 1, I found something wrong with my internet connection. It couldn't open any of my daily-visit websites like Google, Blogger, Yahoo, Fashionese Daily, Multiply, and some other [dot] coms. I really didn't have any idea about this news, so calling the customer service at 147 was the best way to find answer. A woman responded my call nicely and explained what cause the connection dead. It had something to do with Palembang fly-over she said. Yet she asked my contact number in case she wanted to make confirmation later.
And the next day, March 2, the internet connection worked perfectly well again. I didn't think that I have to tell them because perhaps they already figured it out. I mean, they promised to fix it ASAP... and they did. Kudos!
Suddenly, a moment after I went offline, another woman from Telkom Speedy customer service called me to follow up my complaint. It's already back to normal, I ensured.
Secondly on March 4, the stupid thing was happening again. Fortunately, I didn't have to hold for 10 minutes or so to reach the customer service. This time it was a guy. I submitted my complaint like the other day, left my number, and back to the PC. Surprise surprise... the connection was back to the track right after I hung up the phone! I wasn't really sure of what really happened and didn't think about it cos I was way too excited.
The follow-up call came to my mobile on March 5. Nice.
It really proved that they have improved their service quality since back then they didn't do such thing. I believe the tight rivalry from other internet providers force them to do the evaluation. The most important thing now, for my very own Telkom Speedy, time-base and quota-base are OUT-of-date. Can you pleaseeee offer me your products by speed-base and more affordable price? I promise you I'll be the first one standing up to support you :)